Posts in Category: Support

We take customer service very seriously. It is something we believe in. We are not a big company with a support help desk, that is true. However, that also means you will get the service from people who care. People who know the product like the back of their hand.

As part of this effort, we decided to host our users' forum at GetSatisfaction. It provides everything you want from a forum and a lot more. Here's a few key features which are unique to GetSatisfaction:

• It has a great search capabilities. You start typing your question and it immediately suggests answers.
• You can categorize your post: question, idea, problem or just praise.
• If supports multiple products and tags. It is very intuitive and easy to filter the forum and see only the interesting bit
• It provides a cool feedback widget which appears at the edge of this page and enables painless feedback posting. We will incorporate feedback capabilities in nWire as well.

We invite you all to join the discussions at GetSatisfaction.

We are still in beta and, to prove that point, some customer were experiencing problems with activating nWire after the initial installation. The issue affected mostly users sitting behind proxies and corporate firewalls.

We are currently working on simplifying the activation procedure. This is a big part of our development philosophy: listen and respond as quickly as possible. We plan to have a fix later this week. In the mean while, if you experienced problems activating the product please contact our support and we will send you your free trial license by email.

Thanks for bearing with us.
Zviki