Posts Tagged with: Site Updates

Our new forums are up and running, you may access them at forum.nwiresoftware.com. We started with a simple structure of just a few forums and we will expand it once we get more traffic. We encourage you to post any question or comment regarding nWire.

Up until now, we were using the Get Satisfaction forums. We will still be using Get Satisfaction to answer questions, but we are looking for a more flexible and personalized environment to host our discussions. The traffic over at Get Satisfaction was low anyway and we hope to see more traffic in our new forums. As always, comments and suggestions are welcome.

See you in our forum.

We take customer service very seriously. It is something we believe in. We are not a big company with a support help desk, that is true. However, that also means you will get the service from people who care. People who know the product like the back of their hand.

As part of this effort, we decided to host our users' forum at GetSatisfaction. It provides everything you want from a forum and a lot more. Here's a few key features which are unique to GetSatisfaction:

• It has a great search capabilities. You start typing your question and it immediately suggests answers.
• You can categorize your post: question, idea, problem or just praise.
• If supports multiple products and tags. It is very intuitive and easy to filter the forum and see only the interesting bit
• It provides a cool feedback widget which appears at the edge of this page and enables painless feedback posting. We will incorporate feedback capabilities in nWire as well.

We invite you all to join the discussions at GetSatisfaction.

We started using Twitter a couple of weeks ago and we invite you to join us. Some possible uses for Twitter:

• Announce upcoming releases and updates. This will give you a clue on what are we working on at the moment.
• Introduce site updates: new content (blog, support docs, etc).
• Anything we find interesting and related to nWire.
• Talk about nWire with current and future customers.

So come join us on Twitter. We promise to exclude our lunch menu form the content :-)

We made some major updates to our site. First, and foremost, we are now officially open for business. You are welcome to take advantage of our $39 introductory offer and get your full copy of nWire today. So head on over to our virtual shop and buy nWire today. The offer is valid until the end of 2008.

I'm also happy to announce that, as of today, downloading nWire does not require entering your details on our site. Anyone can install nWire using our update site at http://update.nwiresoftware.com/. More details can be found on our download page.

These two major updates required an upgrade to our software. We released version 0.8.7 today. We added a new section on our growing site with Release Notes. Due to the nature of this change, customers buying a license are required to upgrade to the latest version. If you are still in trial, you do not need to upgrade and if you already got your invitation but did not install nWire you may just go ahead and install the new version to begin your trial. You won't be needing a trial license key for that.

I'm happy to announce that the first beta invitations were sent today. If you registered for the beta, your invitation will be arriving shortly. The first reactions are very positive and soon we will have a customer testimonials section.

We also added a much needed addition to our website: a support Knowledge Base (KB). The KB will contain our support documents, starting with the Setup Guide and a Getting Started Guide. I invite you to check out the documents and leave your feedback so we can continue to improve them.